Frequently Asked Questions
Everything you need to know about your NexTool shopping experience.
How long does shipping take for NexTool orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
NexTool accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.